ONYANGO, J. O.; OKONG’A, B.; OKELO, N. B. Effect of Customer Relationship Management on Performance of Commercial Banks in Kenya. International Journal of Industrial Engineering, [S. l.], v. 2, n. 7, p. 155–159, 2018. DOI: 10.65000/wysy4197. Disponível em: https://gjpublications.com/index.php/IJIE/article/view/135. Acesso em: 5 feb. 2026.