Short Message Service Based Health Appointment Management Application

Abstract

Patient follow-up in research settings is important for overall well-being of the particular patient. The main strategies of managing clientele follow-up appointments are based on home visitations and phone calls, but cases of missed appointments are still high. In this project, Short Message Service based Health Appointment Management Application for clientele follow-up was developed to take advantage of mobile messaging technology to supplement strategies of managing clientele follow-up appointments such as home visitations and phone calls with ultimate aim of improving appointment adherence. The results of this study show that the best time is between 9 and 12 noon. It was found out that automated Short Message Service texts can be used to supplement other strategies of managing clientele follow-up appointments and the Short Message Service application is suitable and acceptable for informing clients of their engagements with the study. In terms of policy, Short Message Service based Health Appointment Management Application can be used along-side other methods of managing appointment follow-up to improve appointment adherence in healthcare.